Refund policy

At Avenza, we strive to ensure you are fully satisfied with your purchase. If you are not completely happy, we’re here to help. Please review our return and refund policy below:

1. Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging.
  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Gift cards
  • Final sale or clearance items
  • Personalized or custom-made products
  • Hygiene-sensitive items (if applicable)
  • Health and personal care items

3. Refunds

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 5–10 business days.

4. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.
  2. Contact your credit card company (processing times may vary).
  3. Contact your bank.

If you’ve done all of the above and still have not received your refund, please contact us at avenza.store@outlook.com.

5. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, contact us at avenza.store@outlook.com with your order details and photos of the item.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Shipping costs are non-refundable.
  • We recommend using a trackable shipping service or purchasing shipping insurance.

7. Damaged or Incorrect Items

If you received a damaged or wrong item:

  • Contact us within 7 days of delivery.
  • Include photos and your order number.
  • We will arrange a replacement or full refund at no additional cost.

8. Cancellations

Orders can be canceled within 12 hours of purchase. After this window, orders may already be processed and cannot be canceled.

Contact Us

For any questions regarding returns and refunds, contact us at:
avenza.store@outlook.com

By making a purchase from Avenza, you agree to this Return & Refund Policy.